Shipping policy

Shipping destinations

We currently offer standard online ordering and shipping to destinations within the European Union. 

Shipping to destinations outside the European Union may be available by prior arrangement and only for selected products. Product availability, shipping options and applicable costs for such orders must be confirmed with us before placing an order.

For enquiries about shipping outside the European Union, please contact us at fpv@triplex.amsterdam.

Order processing

Orders are normally processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will normally be processed on the next business day.

If an item requires additional processing time or we are unable to dispatch an order within the expected timeframe, we will contact you.

Shipping methods and costs

Available shipping methods, estimated delivery times and shipping costs are displayed at checkout based on the delivery destination and the contents of your order.

The shipping method and price selected and confirmed during checkout form part of your order.

Delivery times shown at checkout are estimates unless expressly stated otherwise. Carrier delays or other circumstances outside our reasonable control may affect the actual delivery date.

Tracking

Where tracking is available for the selected shipping service, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to register the shipment after you receive your tracking information.

Delivery address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery address, please contact us at fpv@triplex.amsterdam as soon as possible. We will try to correct the address before dispatch where possible.

Damaged or missing shipments

If your shipment arrives visibly damaged, or if you believe that your shipment has been lost in transit, please contact us at fpv@triplex.amsterdam with your order details.

We will investigate the issue with the carrier and provide an appropriate solution. Nothing in this Shipping Policy limits your statutory consumer rights.

Shipping outside the European Union

Orders outside the European Union are handled by prior arrangement only and may not be available for all products.

Where such shipping is agreed, the customer will be informed of the available shipping method and shipping cost before the order is confirmed.

Orders delivered outside the European Union may be subject to import duties, taxes, customs clearance charges or other fees imposed by the destination country. Unless otherwise expressly agreed, these charges are not included in our prices or shipping charges and are the responsibility of the recipient.

Contact

For questions about shipping or delivery, contact us at:

TRIPLEX
Email: fpv@triplex.amsterdam